Shipping Policy

Shipping & Delivery Policy (Products)

For domestic buyers, orders are shipped through registered domestic courier companies - Delhivery, Blue Dart & India Post. The pincode decides the serviced area by the courier companies Delhivery, Blue Dart, & India Post. Accordingly, the service of the respective partner will be chosen.

For International Courier Partner: DHL Express
Australia has a delivery time of 15 days.
The rest of the world usually takes 5 - 7 working days

The product catalogue has all the possible shippable products in general. However, it varies for each country and the residents should be fully aware of the restricted items. The restricted items may be ordered and reach the port of entry. However, the local customs have full authority to hold the package and sometimes destroy the items. We do not have any control or accountability in such instances.

Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation. It allows the customer to cancel their order in 12 hours. The shipment is dependent on the Pincode it needs to reach. The delivery of the shipment is subject to Courier Company/India Post office norms.

Our delivery partners ensure that packages are delivered within 5-7 working days from the date of dispatch. Throughout the delivery process, tracking is provided, ensuring transparency and peace of mind. In the unlikely event of a package being lost in transit, our comprehensive delivery insurance ensures that the package will be promptly resent at no additional cost. Customer satisfaction is our top priority, and we strive to provide a seamless and reliable shipping experience every time.

When the order is in transit, Direct Cancel Request (or) OTP Verified Cancel by the customer can be done. For these orders, we can't refund the full amount. We will deduct the RTO (Return) charges. After deduction of these charges, the remaining amount will be refunded to the customer. It will be credited to the customer within 7-12 days.

The RTO (Return) shipment, will be resent to the customer after the customer requests confirmation. But, the customer will pay the Resend Shipping Charges. When these orders are in transit, if again the customer wants to cancel this shipment, we will deduct the Resend Shipping Charges and RTO Charges. After deduction of these charges, the remaining amount will be refunded to the customer. It will be credited to the customer within 7-12 days.

Delivery of all orders will be done to the registered address of the buyer as per the credit/debit card only at all times (unless specified at the time of order). The delivery may mismatch due to incorrect address and Pincode. Kalagura Gampa is not responsible for the address errors.

Kalagura Gampa maintains high standards in packaging.

Payments

Kalagura Gampa uses Razorpay and other online payment systems for fast, easy and efficient secure payments. All major credit cards/debit cards / UPI etc are accepted.

Any payment-related issues need to be sorted out with the payment gateway or the customer bank. Kalagura Gampa is responsible only when the payment is captured into the Kalagura Gampa account.

Communications policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our customer care at info@kalaguragampa.com.

Kalagura Gampa picks the e-mail ID provided by the customer to communicate. If the customer provides the incorrect e-mail ID and the message reaches other than the customer, Kalagura Gampa is not responsible for the privacy of the customer.

Kalagura Gampa picks the e-mail ID & phone number provided by the customer to communicate. If the customer provides the incorrect e-mail ID/phone number and the message reaches other than the customer, Kalagura Gampa is not responsible for the privacy of the customer.

Anyone who receives an e-mail/phone communication without placing an order with Kalagura Gampa due to the incorrect mail ID/phone number provided needs to inform Kalagura Gampa within 24 hours. Kalagura Gampa will ensure to correct the e-mail ID/phone number within 72 hours.

Disclaimer

The product will be delivered to all urban areas in India serviceable by major courier agencies(Delhivery, Bluedart). For remote/rural areas the product will be sent by local couriers/Indian Speed Post and may take more time.